I hate having to email "Customer Service" when I have a problem.
Dear Company, the thing I ordered from you on Feb 2 (invoice #123456) didn't work, so I returned it and your website shows you shipped a replacement on Mar 1 (order #abcdefg). I have not yet received it. Could you trace the shipment?
Dear Customer, we value your business very much and thank you for contacting us. To place an order on our website, simply click on the item you wish to purchase and when it appears in a new window choose "add to cart." When you have finished shopping, click on the button that says "check out." Thank you for letting us be of service to you.
I suspect that no humans actually work in any "Customer Service" department anywhere; like help desks, email support is operated by a computer named Hal....
Posted by Susie at April 23, 2005 10:33 AM