August 04, 2005

More proof they don't teach reading in school anymore

Real email from customer to credit card company:

Hello, I have called the number on the back of my card and I am given a recorded message saying call volume is too high and I should conduct my business via your website.

Sadly, your website lacks the proper tools for me to conduct my business. In fact, this is part of the reason I want to close my credit card account.

Is there a physical address I can write to?

Real reply from company:

We are sorry to hear that we may be losing your business and hope that you will reconsider.

If you wish to close your account, please call the number on the back of your credit card to reach our Customer Care Department.

You are important to us and we appreciate your business.

Sincerely,

Tina
Customer Care

Posted by Susie at August 4, 2005 09:20 AM | TrackBack
Comments

"I'm currently standing outside your office with an AK-47. Close my account. Now."

"We're sorry we may be losing your business, please call the num..*" BLAM!....thud

Posted by: Graumagus at August 5, 2005 02:00 PM

What a great strategy! Enforced customer loyalty!

Posted by: Citizen Grim at August 7, 2005 12:57 PM